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Social media is not a weapon
I’m well aware that there is a huge amount of cyber bullying going on out there, particularly with our kids, but that’s not what this post is about. Not entirely anyway. This one is about people using...
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Going the Extra Mile for Your Customer
It would seem like a no-brainer that going the extra distance to really listen to what your customer wants and delivering it is good for business, right? Still, really listening to customers is a skill...
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When Social Customer Service Fails
I should start this post with a warning. It’s a bit of a rant. If you read my blog regularly you know that I love a good customer service experience, and having been in the hotel and restaurant...
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